Platform Manager, Test Course Operations, Operation Platform Management
Woven Planet
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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About the role
- As the on-site manager of CC/SD operations, you will be responsible for managing the daily operations, resources, and infrastructure related to CC/SD
- You will be responsible for communicating with each vendor related to the communication platforms, creating necessary contracts, handling invoices, and managing the budget
- You will handle various issues escalated by members responsible for daily on-site operations
- Improve the sophistication and efficiency of CC/SD operations, and develop and implement mid- to long-term improvement plans
- Lead communication with members inside and outside the OPM team, promote collaboration on necessary tasks, and actively mentor other OPM members who work together
- Support the maintenance and operation of other communication platforms as needed
Requirements
- Minimum of 10-year experience in call center operations and center management at major companies in various industries
- Experience in formulating and implementing improvement plans for call center operations
- Experience in service planning and development of call centers (including the installation and operation of related hardware/software)
- Native-level Japanese language proficiency, enabling subtle communication with Japanese consumers and Japanese companies, including high levels of nuance understanding, and business-level English proficiency (reading, writing, and speaking) enabling communication with native English speakers
- Experience using related business tools and data analysis skills
- A proactive attitude to take on new tasks and new ways of promoting work
- Being able to work at the TWC office (Susono City, Shizuoka Prefecture) for at least three days a week on an ongoing basis as needed
Benefits
- Competitive Salary - Based on experience
- Work Hours - Flexible working time
- Paid Holiday - 20 days per year (prorated)
- Sick Leave - 6 days per year (prorated)
- Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
- Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center operationsservice planningimprovement plansdata analysishardware installationsoftware installationbudget managementcontract managementissue resolutionresource management
Soft Skills
communicationcollaborationmentoringproactive attitudeproblem-solvingleadershiporganizational skillsinterpersonal skillsadaptabilitynuance understanding