Location: Remote • Alabama, Arizona, California, Colorado, Illinois, Kentucky, Maine, Mississippi, Montana, New Hampshire, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Washington, Wisconsin • 🇺🇸 United States
Timely, complete, and accurate initial submission of claims, follow-up, and re-submission of claims as necessary
Own and nurture payor relationships, manage follow-up on special projects, and resubmission of denied claims
Monitor and report on the aging of accounts receivable and reason codes for claim denials
Investigate claim denials, identify reasons, and appeal or correct denied claims to ensure maximum reimbursement
Collaborate with client intake, authorizations, and other internal stakeholders on billing functions and special projects
Reconcile and distribute accurate and timely patient account statements
Initiate collections activities for past due accounts and negotiate payment plans or arrangements
Post collections to practice management software and process remittances from payors
Recommend and implement process improvements for revenue cycle management, billing, payor relations, and compliance
Maintain positive relationships with clients, clinicians, team members, and referral sources
Communicate effectively with families on benefits and insurance costs
Ensure compliance with healthcare regulations, coding guidelines, and insurance policies
Supervise day-to-day activities, monitor efficiency and productivity, and provide training, coaching, and technical support
Assist with planning and implementing quality assurance for all processes and conduct routine staff meetings regarding authorizations
Requirements
Associate degree or qualified experience
Two to four years of experience in healthcare billing/collections, pre-authorizations, and payment posting
Experience in speech, occupational, and physical therapy preferred but not required
Experience using Raintree EMR preferred but not required
Strong computer and IT skills; ability to independently set up office equipment at a home workstation
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Advanced level understanding of medical terminology and mathematics
Clear written and verbal communication and strong interpersonal skills; comfortable with cold-calling and escalations
Ability to work independently with minimal supervision and lead with a solution-oriented mindset
Must live or plan to live in one of the following states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Kentucky, Maine, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New York, Oklahoma, Pennsylvania, Tennessee, Texas, Washington, Wisconsin
Eligible to work in the U.S. (Woven Care uses e-Verify)