Working Student – Technical Customer Service

WORX TOOLS

part-time

Posted on: 1/12/2026

Location Type: Hybrid

Location: Köln • Germany

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About the role

As a Working Student (m/f/d) in Technical Support, you act as a central point of contact supporting our B2B customers
You assist in answering questions about spare parts, repairs and escalations and track relevant information on open issues
You support our team in handling B2B customer inquiries, particularly regarding spare parts, repairs and escalations, via phone and email
You follow up on customer inquiries and maintain relevant information, customer data and ticket status in the CRM system
In close collaboration with the responsible specialist departments, you ensure that our customers receive fast and accurate responses
You contribute to process optimization, for example by creating articles for the knowledge base or improving communication on spare parts and repair requests
Together with technicians and other teams, you actively participate in the escalation process and knowledge sharing
Through internal training, you expand your knowledge of our products and services and strengthen your technical expertise
You are responsible for quality monitoring of tickets and calls to ensure our high standards and drive continuous improvements

You are currently enrolled at university, ideally in a technical or business degree program, or as a career changer you bring a strong interest in technical processes
Initial experience in customer service, technical support or working with B2B customers is an advantage
You can respond well to customer needs and communicate clearly and solution-oriented
You are structured, team-oriented and demonstrate a friendly and professional demeanor
Your flexibility and resilience make you a valuable part of our team
Good MS Office skills as well as very good German and English skills complete your profile

Benefits

Flexible working hours: Use your individual flexibility to balance studies and work optimally
Hybrid work model: With flexible working hours and no core hours, we offer a balance between remote work and office days in a collaborative environment
State-of-the-art office: Our office is equipped with modern facilities and is easy to reach — free parking is available for bicycles and cars
Employee discounts: Through our staff purchase program you can get the right tools for your private projects — additionally you receive further discounts via our corporate benefits program
Structured onboarding: A comprehensive onboarding so you quickly get to know your responsibilities and Positec with the WORX & KRESS brands

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supportcustomer serviceprocess optimizationquality monitoring

communicationsolution-orientedteam-orientedflexibilityresiliencestructuredprofessional demeanor