Client Services Manager

Worldpay

full-time

Posted on: 9/30/2025

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Junior

About the role

Serve as the primary management contact and client liaison
Assist in managing the end-to-end service delivery lifecycle, from planning and execution to monitoring and reporting
Coordinate with internal teams to ensure timely and accurate service delivery and resolve issues
Support the development and implementation of service delivery processes and best practices
Gather and analyse service performance data to identify trends and opportunities for improvement
Build and maintain strong relationships with clients and act as a point of contact for service-related inquiries
Participate in regular service review meetings and contribute to continuous improvement initiatives
Drive service quality, stability and contribute to business growth

1-3 years of experience in a service delivery or project management role
Strong analytical skills, with the ability to interpret data and provide actionable insights
Excellent verbal and written communication skills
Ability to work collaboratively in a team-oriented environment
Adaptability to changing priorities and a commitment to continuous learning
A team player who embodies the values of collaboration, integrity, and excellence
(Nice to have) Experience in client service management, service delivery and service management using ITIL processes
(Nice to have) Financial institution experience or comparable proven service management/support background with financial industry and data processing knowledge
(Nice to have) Demonstrable ability to educate clients and support resources on service management processes and tools.

Benefits

A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community