Worldpay

Senior Director, Client Relations

Worldpay

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $177,100 - $297,500 per year

Job Level

Senior

About the role

  • Leads and manages a diverse team of solution consultants, supporting both partners and merchants across the Merchant Bank line of business
  • Responsible for overseeing the end-to-end RFP (Request for Proposal) process, ensuring tailored solutions that meet client needs and drive business growth
  • Proactively identifies, researches, and evaluates potential software partnerships for the Merchant Bank line of business
  • Utilizes data from both internal and external sources to analyze merchant requirements and align opportunities with the strategic interests of our bank partners
  • Facilitates informed decision-making by assessing market trends, vendor capabilities, and partnership synergies to drive business growth and enhance client offerings
  • Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations and business and/or strategic plans based on company and external data analysis
  • Oversees the strategic planning and development of tailored solutions for merchants and partners to support the sales process
  • Collaborates with cross-functional teams to ensure solutions are aligned with client requirements and business objectives, enabling successful sales engagements and fostering long-term relationships
  • Ensures policies and procedures align with corporate vision
  • Selects, develops and evaluates personnel ensuring efficient operation of function
  • Responsible for leadership functions of the team including hiring, performance and pay review
  • Other related duties assigned as needed.

Requirements

  • Bachelor’s degree in business, management, marketing, finance or other related discipline or the equivalent combination of education, training, or work experience
  • Thorough knowledge of products and services in assigned business operation(s)
  • In-depth industry knowledge
  • Knowledge of end-to-end systems development life cycles
  • General business skills, financial management and planning skills, long-term vision and executive presence
  • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Excellent analytical, decision-making, problem-solving, team and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Ability to understand and focus on clients needs, establish credibility and build positive, professional relationships with clients
  • Project management skills; ability to prioritize and complete tasks
  • Requires leadership and negotiation skills.
Benefits
  • Competitive compensation
  • Exciting career opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
RFP processdata analysisstrategic planningsystems development life cyclefinancial managementproject management
Soft skills
leadershipcommunicationanalytical skillsdecision-makingproblem-solvingtime managementpersuasionrelationship building
Certifications
Bachelor’s degree
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