Worldpackers

Account Executive

• Manage WhatsApp communities of 50–1,000+ potential travelers during live 5-day launch campaigns
• Reply personally to every new member who introduces themselves
• Execute a structured daily launch sequence across multiple simultaneous campaigns
• Spark real conversations between community members
• Answer traveler questions about pricing, inclusions, destinations, and logistics
• Announce new bookings in real time to create momentum and social proof
• Keep the trip's sales team informed of group sentiment, key questions, and signals worth acting on
• Manage group settings, names, and moderation to maintain a professional environment

Sales Representative

Marketing

• Lead a purpose-driven marketing team at Worldpackers to grow meaningful travel — brand, performance, CRM, and data — guided by AI, inclusion, and impact.
• Manage and develop a team of 11–20 people with AI-native workflows.
• Report on performance and continuously optimize results.
• Drive execution across the full marketing funnel using AI to increase speed and leverage.
• Ensure alignment with Product, Sales, Ops, and Finance.
• Prioritize initiatives based on impact and resources.

Marketing Manager

• Lead and execute a full-funnel marketing strategy, driving customer acquisition, activation, retention, and revenue growth
• Oversee paid media, SEO, and organic growth channels, ensuring strong CAC efficiency and marketing ROI
• Optimize the end-to-end user journey, improving conversion rates through data-driven insights and experimentation
• Design and implement community-led growth programs
• Lead and develop a high-performing marketing team across Performance, SEO Content, and Analytics
• Build strong alignment between Marketing, Product, Sales, and Operations
• Drive CRM and lifecycle strategies
• Strengthen brand positioning and product marketing
• Implement data governance and performance dashboards
• Lead the adoption of AI and marketing innovation

Senior Marketing Manager

Customer Support

• Monitor and analyze key KPIs (CSAT, NPS, contact rate, SLA, churn)
• Identify performance gaps and root causes
• Build reports and dashboards to track trends and opportunities
• Analyze customer interactions (tickets, chats, feedback)
• Identify recurring issues and quantify their impact
• Translate qualitative and quantitative data into business insights
• Present findings to stakeholders with clear recommendations
• Map and optimize customer journeys and support processes
• Reduce contact volume through product, process, or automation improvements
• Improve efficiency (cost per contact, resolution time, deflection)
• Own end-to-end CX improvement projects
• Prioritize initiatives based on impact vs effort
• Partner with Product, Engineering, and Ops teams to implement changes
• Act as a bridge between CX and other teams
• Influence product decisions using customer data
• Align stakeholders in a fast-paced, ambiguous environment

Customer Experience Project Specialist

Sales Development Rep

• Support our Inside Sales engine across three core areas: Lead Engagement, Lead Qualification, and Sales Conversion.
• Respond to and engage high-intent travelers across channels like Website (Chatbot), App, Email Marketing, Social Media, and Push Notifications.
• Conduct outreach via Email, Phone, and messaging platforms (e.g., WhatsApp).
• Qualify travelers based on defined Sales Qualified Lead (SQL) criteria and ensure a smooth journey from first conversation to booking.

Sales Representative

Marketing Manager

Senior Marketing Manager

Customer Experience Project Specialist

Sales Development Representative – SDR