Worldline Merchant Services

Customer Support

• Answering calls & emails, solving customer queries with patience and expertise
• Diagnosing technical issues and escalating where needed
• Introducing customers to awesome Paymark products like e-commerce solutions and payment insights
• Keeping our systems updated with all interactions.

Customer Support Advisor

Solutions Engineer

• Architecting, designing and developing the digital products for Worldline NZ — producing technical specifications and hands-on guidance under an agile delivery model.
• Implementing software to be deployed into prototypes and experimental products, and providing technical oversight on new concepts.
• Collaborating with our Technology & Product Development leaders and squads to improve our products, processes and ways of working — instilling a sense of urgency into what we do.
• Contributing actively to product roadmaps, operational capability, processes and ways of working, partnering closely with Technology & Product Development leaders.
• Partnering with Product and Sales colleagues to provide technical subject matter expertise in customer engagements.
• Working closely within the squads day to day to deliver future product feature sets.
• Working as part of the wider Architecture group to champion overall enterprise governance activities and the strategic technology roadmap.

Solution Architect

DevOps Engineer

• Deliver a modern payment switch platform that is secure, reliable, and scalable.
• Work closely with the Technical Lead, engineers, and vendor partners to build and configure infrastructure.
• Improve automation, support testing, strengthen observability, and ensure platform readiness for production from day one.

Customer Support Advisor

Solution Architect

Senior DevOps Engineer