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Customer Support Advisor
Worldline Merchant ServicesCustomer Support Advisor at Paymark assisting businesses with payment solutions and troubleshooting. Engaging with diverse clients to enhance their experiences with Paymark products and services.
About the role
Key responsibilities & impact- Answering calls & emails, solving customer queries with patience and expertise
- Diagnosing technical issues and escalating where needed
- Introducing customers to awesome Paymark products like e-commerce solutions and payment insights
- Keeping our systems updated with all interactions.
Requirements
What you’ll need- Customer service superstar – Whether it’s hospitality, retail, or call centre work, you love solving problems
- Tech-savvy – Basic computer skills? Tick!
- Eager to learn – We’ll provide full training, and you’ll have an awesome buddy to help you settle in
- Flexible & adaptable – No two days are the same, and that excites you!
Benefits
Comp & perks- Stunning Auckland office – (hello, harbour views!)
- Award-winning workplace – Great Places to Work, Top Employer Award, and more!
- Subsidised massages – Because who doesn’t love a mid-week stress relief?
- Career growth – Many of our leaders started in this very role!
- KiwiSaver Contribution: We’ve got your future covered with our KiwiSaver superannuation contribution.
- Recognition & Rewards: We believe in celebrating success! Our awesome rewards and recognition program ensures you’re appreciated for your hard work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingpatienceexpertiseeager to learnflexibleadaptable