World Education Services

Senior Client Success Manager

World Education Services

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $125,000 - $135,000 per year

Job Level

Senior

About the role

  • Own and manage a portfolio of high-value B2B clients
  • Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients
  • Drive continuous improvement of client records and operational workstreams within Salesforce CRM
  • Collaborate closely with Business Development on renewals and upsell opportunities
  • Represent WES externally at conferences, webinars, and client visits

Requirements

  • Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience
  • Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement
  • Expertise in Salesforce CRM and AI-powered automation tools
  • Proven experience with executive-level business reviews and complex issue resolution
  • High emotional intelligence and active listening skills
  • Passion for mission-driven work and alignment with WES' core values
Benefits
  • Health insurance
  • 401(k) matching
  • Remote work options
  • Professional development opportunities
  • Work-Life Harmony programs
  • Comprehensive wellness programs
  • Competitive compensation packages
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementstakeholder engagementexecutive-level business reviewscomplex issue resolution
Soft Skills
high emotional intelligenceactive listeningcollaborationstrategic relationship management
Certifications
Bachelor's degreeMaster's degree