World Class Contact Centers

Executive Assistant

• Research and process customer chargebacks.
• Process refunds using the company's ERP system.
• Manage UPS investigations and claims.
• Investigate suspicious or fraudulent account activity.
• Prepare daily and weekly reports.
• Contact customers to resolve payment-related concerns.
• Escalate critical account issues when necessary.
• Assist with projects, training, and additional operational tasks.
• Collaborate with cross-functional teams to improve processes.

Refund & Chargeback Specialist

Performance Marketing

• Plan, launch, manage, and optimize Facebook and Instagram advertising campaigns.
• Develop and execute paid social media strategies aligned with business goals.
• Monitor campaign performance and continuously optimize campaigns for maximum ROI.
• Create and manage audience targeting strategies, including retargeting and lookalike audiences.
• Conduct A/B testing for ad creatives, copy, audiences, placements, and campaign structures.
• Analyze campaign data and provide actionable insights and recommendations.
• Stay up to date with Meta advertising policies, algorithm changes, platform updates, and industry best practices.
• Troubleshoot ad account issues, disapprovals, policy violations, and performance challenges.
• Collaborate with creative and marketing teams to develop high-converting ad creatives.
• Identify opportunities to scale successful campaigns while maintaining profitability.

Facebook & Instagram Ads Specialist, Meta Ads Expert

Call Center Representative

• Create engaging AI-generated content for social media, marketing, and branding
• Produce and edit both short-form and long-form videos
• Utilize AI tools for scripting, voiceovers, captions, graphics, and content enhancement
• Develop visually appealing, trend-driven content aligned with brand direction
• Collaborate with the team for campaign ideas and creative execution
• Ensure content is optimized for TikTok, Instagram, Facebook, YouTube, and LinkedIn
• Stay updated with the latest AI content creation trends and tools

Refund & Chargeback Specialist

Facebook & Instagram Ads Specialist, Meta Ads Expert

AI Content Creator, Video Editor