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World Class Contact Centers

Refund & Chargeback Specialist

World Class Contact Centers

Refund & Chargeback Specialist managing customer refunds and chargebacks. Investigating fraud and preparing operational reports in a remote setting.

Posted 7/9/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback processing, financial analysis, and payment processing while maintaining high attention to detail and strong organizational skills. Proficient in collaborating with cross-functional teams to enhance operational efficiency and resolve customer payment issues.

Highest-signal resume keywords
Chargeback ProcessingFinancial AnalysisPayment ProcessingMicrosoft ExcelMicrosoft Word

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Chargeback ProcessingRefund ProcessingFinancial AnalysisPayment ProcessingReport Preparation
Soft Skills
Excellent Communication SkillsAnalytical SkillsProblem-Solving SkillsAttention to DetailOrganizational Ability
Tools & Technologies
ERP SystemMicrosoft ExcelMicrosoft Word
Industry Keywords
Customer ChargebacksFraud InvestigationPayment-Related ConcernsUPS InvestigationsOperational Tasks

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Research and process customer chargebacks.
  • Process refunds using the company's ERP system.
  • Manage UPS investigations and claims.
  • Investigate suspicious or fraudulent account activity.
  • Prepare daily and weekly reports.
  • Contact customers to resolve payment-related concerns.
  • Escalate critical account issues when necessary.
  • Assist with projects, training, and additional operational tasks.
  • Collaborate with cross-functional teams to improve processes.

Requirements

What you’ll need
  • Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
  • Excellent English communication skills.
  • Strong analytical and problem-solving skills.
  • High attention to detail and organizational ability.
  • Proficient in Microsoft Excel and Microsoft Word.
  • Ability to work independently and manage confidential information.
  • Adaptable, resourceful, and results-oriented.

Benefits

Comp & perks
  • Permanent Work From Home
  • HMO Package
  • Paid Time Off (PTO)
  • Annual Performance & Rate Review