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Refund & Chargeback Specialist
World Class Contact CentersRefund & Chargeback Specialist managing customer refunds and chargebacks. Investigating fraud and preparing operational reports in a remote setting.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Research and process customer chargebacks.
- Process refunds using the company's ERP system.
- Manage UPS investigations and claims.
- Investigate suspicious or fraudulent account activity.
- Prepare daily and weekly reports.
- Contact customers to resolve payment-related concerns.
- Escalate critical account issues when necessary.
- Assist with projects, training, and additional operational tasks.
- Collaborate with cross-functional teams to improve processes.
Requirements
What you’ll need- Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
- Excellent English communication skills.
- Strong analytical and problem-solving skills.
- High attention to detail and organizational ability.
- Proficient in Microsoft Excel and Microsoft Word.
- Ability to work independently and manage confidential information.
- Adaptable, resourceful, and results-oriented.
Benefits
Comp & perks- Permanent Work From Home
- HMO Package
- Paid Time Off (PTO)
- Annual Performance & Rate Review
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Chargeback ProcessingRefund ProcessingFinancial AnalysisPayment ProcessingReport Preparation
Soft Skills
Excellent Communication SkillsAnalytical SkillsProblem-Solving SkillsAttention to DetailOrganizational Ability