World Bicycle Relief

IT Support

• Manage day-to-day technology operations, including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and troubleshooting
• Track, prioritize, resolve, and document technology issues
• Support and improve core business systems, workflows, integrations, APIs, automation, and data exchange
• Improve data quality, accessibility, reporting, dashboards, data validation, and future data warehouse efforts
• Support responsible use of approved AI tools and connectors across functions
• Maintain technology controls and documentation supporting security, privacy, business continuity, GDPR-related activities, data agreements, vendor reviews, and AI governance
• Manage technology vendors, consultants, and external partners
• Document and sustain critical systems, support processes, integrations, and technology decisions
• Build trusted partnerships across functions and geographies and drive continuous improvement

Manager, IT – Business Systems