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Manager, IT – Business Systems
World Bicycle ReliefIT and business systems manager supporting World Bicycle Relief’s global nonprofit operations. Improving technology services, integrations, data quality, security, and responsible AI adoption.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technology operations, user support, and system integrations while ensuring data quality and compliance with security standards. Proficient in leveraging Microsoft 365 and automation tools to enhance business workflows and drive continuous improvement.
Highest-signal resume keywords
IT Operations ManagementMicrosoft 365 SupportSystem Integration SupportData Quality ImprovementVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User SupportTicketing AdministrationAccess AdministrationData Exchange ProcessesAPI DocumentationWorkflow AutomationData GovernanceCybersecurity AdministrationGDPR ComplianceBusiness Continuity
Soft Skills
Project CoordinationOrganizationDocumentationCommunicationFollow-Through
Tools & Technologies
Collaboration ToolsAutomation ToolsBusiness Intelligence PlatformsAnalytics PlatformsIntegration Platforms
Industry Keywords
NonprofitInternational DevelopmentMission-Driven OrganizationsERP SystemsCRM SystemsHRIS SystemsData Processing AgreementsData Transfer Agreements
Tech Stack
Tools & technologiesCyber SecurityERP
About the role
Key responsibilities & impact- Manage day-to-day technology operations, including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and troubleshooting
- Track, prioritize, resolve, and document technology issues
- Support and improve core business systems, workflows, integrations, APIs, automation, and data exchange
- Improve data quality, accessibility, reporting, dashboards, data validation, and future data warehouse efforts
- Support responsible use of approved AI tools and connectors across functions
- Maintain technology controls and documentation supporting security, privacy, business continuity, GDPR-related activities, data agreements, vendor reviews, and AI governance
- Manage technology vendors, consultants, and external partners
- Document and sustain critical systems, support processes, integrations, and technology decisions
- Build trusted partnerships across functions and geographies and drive continuous improvement
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent practical experience
- 5 to 10 years of progressively responsible experience in IT operations, business systems, technology support, systems administration, or related roles
- Experience managing user support, ticketing, access administration, onboarding, offboarding, and day-to-day technology operations
- Experience administering and supporting business systems or core technology platforms
- Experience with Microsoft 365 or similar collaboration and productivity environments
- Experience supporting system integrations, APIs, data exchange processes, or automation tools
- Ability to troubleshoot basic integration issues
- Experience managing technology vendors, consultants, or external service providers
- Strong project coordination, organization, documentation, and follow-through skills
- Strong communication skills and ability to explain technical issues in practical business language
- Preferred: experience supporting global or multi-country organizations
- Preferred: experience with ERP, CRM, HRIS, fundraising, finance, inventory, or reporting systems
- Preferred: experience with API documentation, field mapping, workflow automation, integration platforms, or low-code automation tools
- Preferred: experience with data quality, reporting, dashboards, business intelligence, analytics platforms, or data governance
- Preferred: experience supporting cybersecurity administration, access management, business continuity, CIS Controls, privacy compliance, GDPR, vendor risk assessments, Data Processing Agreements, or Data Transfer Agreements
- Preferred: familiarity with practical uses of AI tools, AI connectors, automation, or emerging technologies
- Preferred: experience working in nonprofit, international development, or mission-driven organizations
Benefits
Comp & perks- Hybrid work arrangement
- Equal opportunity employer