Customer Support Specialist
Workyard
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $40,000 per year
About the role
- Remain actively available on phone and chat queues during scheduled shifts
- Handle a high volume of inbound customer interactions in real time
- Assist customers with general product usage questions
- Troubleshoot basic issues and provide step-by-step guidance
- Provide answers to basic questions regarding forms
- Collaborate with internal teams (Tier 2, Engineering, Revenue, Implementation, Sales) for issue resolution
- Accurately document all customer interactions in the support system
Requirements
- Strong verbal and written communication skills
- Ability to multitask across multiple conversations (chat + phone)
- Customer-first mindset with strong problem-solving abilities
- Basic technical troubleshooting skills
- Ability to work in a fast-paced, high-volume environment
- Previous customer support or call center experience (preferred)
- Experience with SaaS or workforce management tools (preferred)
- Familiarity with CRM or support ticketing systems (preferred)
- Fluency in Spanish is a plus (preferred)
Benefits
- Comprehensive benefits including Aetna medical, dental, and vision coverage
- Flexible Spending Accounts (FSA)
- Teladoc virtual care
- One Medical membership
- Kindbody family-building support
- Employee Assistance Program
- 401(k) retirement plan through Empower
- Pre-tax commuter benefits (for those based in our San Francisco office)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic technical troubleshootingcustomer supportcall center experience
Soft Skills
verbal communicationwritten communicationmultitaskingcustomer-first mindsetproblem-solvingability to work in a fast-paced environment