Workyard

Account Manager

• Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business.
• Develop project-level knowledge of how each customer operates and where Workyard delivers value for them.
• Build trusted relationships with key stakeholders and serve as the executive advisor for the account.
• Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support.
• Proactively engage accounts to identify and address churn risk early.
• Identify upsell and cross-sell opportunities and close them at or above forecast.
• Negotiate renewals and drive multi-year agreements.
• Develop external growth opportunities such as referrals, testimonials, case studies, and white papers.
• Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals.
• Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear.
• Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals.
• Develop and refine playbooks that make account management repeatable and scalable as the book grows.
• Partner with and mentor other account managers, sharing strategies and best practices.
• Contribute to a collaborative, high-standard team culture consistent with Workyard's CS culture standards.

Strategic Account Manager