Enterprise Account Manager – Retail
WorkWhile
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 per year
About the role
- Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy
- Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders
- Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs
- Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories
- Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges
- Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
- Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders
- Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
- Prepare regular account health reports and business reviews tailored to retail operations leadership
- Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners
- Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.)
- Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption
Requirements
- 7-10 years of account management experience, 3-5 of which has been at the enterprise level.
- Proven experience as an Account Manager, ideally within the retail, staffing, or workforce solutions industry
- Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level retail executives
- Experience managing multi-location or enterprise retail accounts is a strong plus
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Undergraduate degree preferred
Benefits
- Remote work culture for our GTM teams with office hubs in SF, NY & Toronto
- In-person company off-sites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k) with employer match
- WFH stipend to support your home office needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient-focused solutionsretail operationslabor dynamicsstaffing challengesmulti-location account managementretention targetsgrowth targetsnegotiation skillspresentation skills
Soft Skills
communication skillslistening skillsinfluence stakeholdersattention to detailrelationship buildingproblem-solvingstrategic thinkingcollaborationtime managementadaptability