Workstreet

Manager, Trust Services

Workstreet

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cyber Security

About the role

  • Lead and Mentor Teams: Supervise and coach two Project Managers and their respective Project Coordinators, ensuring performance alignment, collaboration, and professional growth.
  • Client Portfolio Management: Oversee successful delivery of 15+ concurrent client projects, maintaining clear communication, prioritization, and escalation processes.
  • Jira & Agile Expertise: Serve as the Jira and Agile SME—configure workflows, manage sprint cadences, maintain dashboards, and standardize Agile practices across teams.
  • Metrics & Dashboard Reporting: Build and manage real-time dashboards and KPIs in Jira, Notion, or other reporting tools to monitor progress, productivity, and team performance.
  • Operational Coordination: Collaborate with Security Analysts, Compliance Specialists, and cross-functional teams to ensure seamless delivery and consistent quality across engagements.
  • Process Optimization: Identify operational gaps and implement scalable improvements through automation, templates, and standardized documentation.
  • Stakeholder Communication: Provide timely updates, performance metrics, and risk assessments to the Senior Manager of Trust Services and leadership stakeholders.
  • Tool Utilization: Leverage Slack, Notion, and other collaboration platforms for efficient communication, documentation, and workflow transparency.
  • Timeline & Resource Management: Balance workloads, adjust priorities dynamically, and ensure all projects meet deadlines and quality expectations.
  • 24x5 Operations Support: Oversee global team operations to maintain responsiveness and accountability across multiple time zones.

Requirements

  • 3–5 years of project management experience , preferably in security, compliance, or SaaS environments.
  • Proven ability to lead teams and manage multiple concurrent client projects with tight deadlines.
  • Advanced proficiency in Jira , Slack , and Notion , including building dashboards and tracking metrics.
  • Strong understanding of Agile and Scrum frameworks with the ability to coach teams on adoption and delivery.
  • Skilled in prioritization, risk management, and stakeholder communication under pressure.
  • Experience supporting global or 24x5 operations , with proven collaboration across time zones.
  • Bachelor’s degree in Business, IT, Cybersecurity , or a related field (or equivalent experience).
Benefits
  • Career Development : Clear path with mentorship and training opportunities
  • Technical Training : Comprehensive onboarding on security and compliance frameworks
  • Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
  • Growth Opportunity : Early-stage company with significant room for career advancement.
  • Remote-First Culture : Flexibility to work from anywhere while collaborating with a global team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAgileScrummetrics reportingprocess optimizationrisk managementprioritizationautomationdashboard creationclient project delivery
Soft Skills
leadershipmentoringcommunicationcollaborationteam managementproblem-solvingadaptabilitystakeholder managementperformance alignmenttime management