Maintain and merchandise retailer websites to follow best-practices for ecommerce
Assist with digital marketing campaigns
Deliver excellent customer service in a timely, efficient, and friendly manner
Workdays involve direct communication with bicycle retailer clients and internal team members
Work with bike retailers on marketing and website maintenance projects
Update and maintain catalog settings via supplier sync and POS sync
Merchandise website homepages which will require limited HTML and CSS knowledge
Review and update websites to meet accessibility standards
Communicate in an effective & timely manner with clients and team members
Use project tracking system to manage workflow
Manage 50+ accounts
Write website copy for headlines, body copy, and links/buttons
Track marketing performance, communicate results, and develop plans for improvement
Sell complementary marketing services to help meet your client’s goals
Communicate effectively with the Client Success Team to ensure timely attention to technical issues beyond the scope of agency services
Be a good partner to your clients by providing excellent customer service involving problem solving and guiding them towards best practices.
Maintain up-to-date knowledge of marketing and best practices for specialty retailers

Requirements

Experience as a marketing professional at an agency or business
Customer service, retail, sales, or bike shop experience strongly preferred
Experience with wordpress or shopify a plus
Working knowledge of marketing and modern web technologies
Organized and proficient at managing overlapping projects in a detail oriented manner
Proven experience in collaborating with others in a professional environment
Understands, interprets and implements feedback effectively
Self-motivated with a positive attitude for work
Retail work experience preferred
Passion for and knowledge of cycling is a plus

Benefits

fully remote work environment
flexible scheduling
comprehensive medical, dental, and vision packages for employees and eligible family members
401(k) plan with employer match
paid volunteering
paid professional development
discounts on products, bikes, and gear
accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays
bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLCSSdigital marketingwebsite maintenanceproject managementmarketing performance trackingwebsite copywritingaccessibility standardssupplier syncPOS sync

Soft Skills

customer servicecommunicationproblem solvingcollaborationorganizationdetail orientationself-motivationpositive attitudetimelinessclient partnership