Workstand

Account Manager

• Maintain and merchandise retailer websites to follow best-practices for ecommerce
• Assist with digital marketing campaigns
• Deliver excellent customer service in a timely, efficient, and friendly manner
• Workdays involve direct communication with bicycle retailer clients and internal team members
• Work with bike retailers on marketing and website maintenance projects
• Update and maintain catalog settings via supplier sync and POS sync
• Merchandise website homepages which will require limited HTML and CSS knowledge
• Review and update websites to meet accessibility standards
• Communicate in an effective & timely manner with clients and team members
• Use project tracking system to manage workflow
• Manage 50+ accounts
• Write website copy for headlines, body copy, and links/buttons
• Track marketing performance, communicate results, and develop plans for improvement
• Sell complementary marketing services to help meet your client’s goals
• Communicate effectively with the Client Success Team to ensure timely attention to technical issues beyond the scope of agency services
• Be a good partner to your clients by providing excellent customer service involving problem solving and guiding them towards best practices.
• Maintain up-to-date knowledge of marketing and best practices for specialty retailers

Account Coordinator