WorkNomads

Customer Success Advisor – French

WorkNomads

full-time

Posted on:

Location Type: Remote

Location: Belgium

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Salary

💰 €2,100 per month

About the role

  • Be the first point of contact for Benelux customers and partners, handling multichannel interactions with professionalism and empathy
  • Handle inbound and outbound inquiries related to logistics, including scheduling, deliveries, and routing checks
  • Guide customers through the online portal so they can use their circularity tools effectively
  • Resolve contract and billing questions and handle complaints with a solution-focused mindset
  • Manage the full lifecycle of customer cases via phone and email, ensuring transparency and “Waste No More” efficiency

Requirements

  • C2/native French (spoken and written) and at least C1 English
  • Ideally 2+ years of multichannel customer care experience with one employer, demonstrating stability and professional growth
  • Strong logical thinking, attention to detail, and the ability to find appropriate solutions to complex logistical questions
  • Confident using CRM tools and digital portals
  • Available and willing to attend on-site training and team-building events with the client and the WorkNomads community
Benefits
  • Competitive monthly fee of €2,100
  • Flexible workplace: Work remotely from your home base anywhere within the EU, in line with local regulations
  • Balanced schedule: Standard Western European day shifts, with no evening or weekend rotations
  • Home office support: Monthly allowance to support your home office setup (local taxes may apply depending on your country’s legislation)
  • Professional growth: Client-led training on circular economy practices and waste-to-product technologies, plus WorkNomads-provided training to support your professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
multichannel customer carelogisticsschedulingdeliveriesrouting checkscontract resolutionbilling resolutionsolution-focused mindsetcase management
Soft Skills
professionalismempathylogical thinkingattention to detailproblem-solvingcommunicationteamwork