WorkNomads

Customer Success Advisor, Dutch

WorkNomads

full-time

Posted on:

Location Type: Remote

Location: Belgium

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Salary

💰 €2,100 per month

About the role

  • Handle inbound and outbound inquiries related to logistics, including scheduling, deliveries, and routing checks.
  • Guide customers through the online portal so they can use their circularity tools effectively.
  • Resolve contract and billing questions and handle complaints with a solution-focused mindset.
  • Identify complex cases and ensure timely escalation to second-line specialists when needed.
  • Manage the full lifecycle of customer cases via phone and email, ensuring transparency and “Waste No More” efficiency.

Requirements

  • 2+ years of multichannel customer care experience with one employer, showing stability and growth.
  • C2/native Dutch (spoken and written) and at least C1 English.
  • Strong logical thinking, attention to detail, and the ability to find suitable solutions to complex logistical questions.
  • Confident using CRM tools and digital portals.
  • Available and willing to join on-site training and team-building events with the client and the WorkNomads community.
Benefits
  • Flexible workplace: Work remotely from your home base anywhere within the EU, in line with local regulations.
  • Balanced schedule: Standard Western European day shifts, with no evening or weekend rotations.
  • Home office support: Monthly allowance to support your home office infrastructure (local taxes may apply, depending on your country’s legislation).
  • Professional growth: Client-led training on circular economy practices and waste-to-product technologies, plus WorkNomads-provided training to support your professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
solution-focused mindsetlogical thinkingattention to detailability to find solutionscustomer care experience