Director of CPX Operations – EMEA, APAC
Workiva
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Partner with International CPX Functional leaders to assess and develop operational capability
- Collaborate with Global Operations to leverage resources, ensure alignment, and represent International needs
- Transform day-to-day operations and activities, leveraging AI and tools
- Enable the CPX organization with knowledge, skills, and playbook
- Develop core insights and dashboards to enable effective, self-serve, data-led decisions
- Maximize value from systems and tools like Gainsight and Zendesk to enhance team effectiveness
- Manage resource allocation, utilization, capacity planning, and long-term resource modeling
- Improve internal processes continuously to streamline operations and enable effective scalability
- Support the development and operationalization of key customer journeys and digital campaigns
- Consolidate insights from Voice of Customer and Partner to influence strategy and product decisions
- Lead a team of direct reports within the CPX Operations organization
Requirements
- 10+ years of related career experience in Operations, Customer Success, Professional Services or Product Implementation in a technology organization - preferably SaaS
- Undergraduate degree or equivalent combination of relevant career experience and expertise
- 5+ years of management experience with demonstrated effectiveness building and managing a team
- Experience working in a high-growth technology organization - preferably SaaS
- Experience leading and supporting all activities related to resource planning, capacity planning and availability of workforce
- Deep knowledge of data analysis in relation to Customer Success, Partnerships, Professional Services and operational metrics
- Strong understanding of the Software as a Service (SaaS) operating model
- Operating knowledge of Customer Success and Professional Services within a technology organization
- Proven ability to effectively lead and manage others with strong and effective delegation and direction
- Proven ability to manage complex projects and initiatives, with a track record of delivering results on time and on budget
- Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
- Excellent presentation skills
- Strong sense of learning agility
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisresource planningcapacity planningoperational metricsproject managementteam managementcustomer journey developmentdigital campaign supportoperational capability developmentAI tools utilization
Soft Skills
leadershipcommunicationinterpersonal skillsrelationship buildinginfluencedelegationdirectionlearning agilitypresentation skillsstrategic thinking