Maintains a detailed knowledge of Workiva products and the impact they can have on our customers and partners
Works cross-functionally within CPX and across Workiva
Utilize JIRA, Zendesk, Gainsight and Salesforce.com for customer and partner account and user management
Publish and moderate the digital customer communication experience
Triage customer feedback and collaborate with teams to address issues
Assist on various CPX strategic initiatives, projects, and tasks

Requirements

No previous professional experience required
Bachelor’s degree or equivalent work experience
Teamwork oriented with high attention to detail
Organized with ability to effectively prioritize and multi-task multiple projects simultaneously
High-energy, adaptable, and flexible with the ability to work successfully in a fast paced environment
Customer-first mentality with ability to identify needs and expectations
Technical aptitude, with competency in using Microsoft Word, Excel and PowerPoint

Benefits

A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical aptitudeMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

teamworkattention to detailorganizational skillsprioritizationmulti-taskingadaptabilityflexibilitycustomer-first mentalityidentifying needscommunication

Certifications

Bachelor’s degree