Working at USC

Director, Revenue Cycle Performance & Analytics - Patient Accounting

Working at USC

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $158,080 - $260,832 per year

Job Level

Lead

Tech Stack

SQLTableau

About the role

  • Directs analytics reporting and performance improvement operations for Revenue Cycle functions across Keck Medicine of USC Health System
  • Oversees staff and activities involved in data analysis, dashboard and report development, data governance, performance measurement and monitoring, analytics product delivery, and vendor management
  • Leads the Denials Prevention Task Force and related process improvement initiatives
  • Collaborates with the Revenue Cycle Information Technology (RCIT) team for data access and infrastructure
  • Works with RCIT to automate and improve processes efficiently and effectively
  • Participates in planning and administering department and project budgets related to analytics tools, platforms, and personnel
  • Advises senior leadership on data and analytics strategies, including infrastructure, tools, and platforms
  • Leads the design, implementation, and optimization of analytics products such as dashboards, reports, and data models
  • Oversees automation of recurring reporting functions
  • Evaluates vendor proposals for analytics platforms, data tools, and technical services
  • Analyzes proposed projects for feasibility, alignment with organizational goals, and return on investment
  • Leads revenue cycle vendor management, including reducing vendor expenses and developing a vendor library
  • Coordinates vendor demonstrations, RFP processes, evaluations, reference checks, site visits, and selections
  • Prepares long- and short-range plans for analytics product development, data governance, and system enhancements
  • Aligns analytics efforts with enterprise initiatives and revenue cycle and financial operations
  • Plans and recommends changes to analytics infrastructure and data architecture to support scalability, performance, and security
  • Reviews and prioritizes analytics development requests
  • Prepares cost and resource estimates, develops project specifications, and coordinates schedules and deliverables
  • Plans and implements controls and procedures to ensure data integrity, security, and compliance
  • Monitors data quality to ensure analytics products meet organizational standards and user requirements
  • Oversees development and maintenance of documentation for analytics products, including data dictionaries, technical specifications, and user guides
  • Develops training materials and programs for analytics staff and end-users
  • Promotes data literacy and self-service analytics throughout the organization
  • Networks with professional counterparts inside and outside the organization
  • Participates in professional associations to stay updated on developments in analytics, healthcare revenue cycle, and technology
  • Provides recommendations to senior management based on industry trends and business needs
  • Develops and implements security-related procedures for data access and analytics platforms
  • Coordinates with IT and compliance teams to ensure adherence to data privacy and security standards

Requirements

  • Bachelor’s Degree in Business, Healthcare Administration, Finance, or a related field (education requirement)
  • 7 years minimum experience in revenue cycle management, preferably in a healthcare setting
  • 5 years of leadership experience
  • Strong analytical skills, with experience in statistical analysis and financial modeling
  • Proficient in data analysis tools and software (e.g., SQL, Excel, Tableau)
  • Knowledge of revenue cycle processes
  • Comprehensive understanding of revenue cycle data and KPIs across front-end patient access, HIM, and PFS
  • Ability to process and analyze data sets and interpret results to inform business decisions
  • Experience in data management, including validating and auditing data and reports from multiple systems
  • Excellent leadership and communication skills
  • Ability to initiate and drive projects to completion with minimal guidance
  • Ability to balance team and individual responsibilities
  • Ability to work in a fast-paced environment and remain flexible under pressure