You are responsible for the further development of the company-wide document management system (DMS): from new features and performance optimizations to the planned migration to a cloud-based web application
You are the central contact for support colleagues and end users: you translate technical complexity into clear solutions and work at eye level with the people who use the system daily
You ensure stable system operation, coordinate vendor maintenance and updates, and work closely with the operations team
You take on 2nd-level support for DMS tickets, analyze recurring patterns, get to the root cause, and improve not only individual cases but the solution in the long term
You design and manage the evolution of the DMS infrastructure and proactively identify automation opportunities
You develop a clear vision of how the system should deliver long-term value and proactively bring your ideas to the team

Requirements

Degree in Computer Science, Information Systems, or a comparable qualification; alternatively an IT apprenticeship with relevant professional experience
Practical experience in supporting a document management system
Ideally, knowledge of SER Doxis and experience configuring it via Doxis4 cubeDesigner or similar tools
Experience with relational databases (e.g., MS SQL, Oracle) and interface/integration work
Strong communication skills: you present complex technical issues clearly to non-technical stakeholders
Analytical, solution-oriented working style with a strong service mindset

Benefits

A role with real responsibility and scope to shape projects in a stable, growing company with a long tradition
Active cloud transformation agenda: you will help shape the migration path rather than watch from the sidelines
Flexible, hybrid working hours and remote work options
13th-month salary, holiday pay, and a commuting allowance
Diverse internal and external training and development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

document management systemcloud-based web application2nd-level supportrelational databasesinterface workintegration workperformance optimizationautomationconfigurationanalysis

Soft Skills

strong communication skillsanalyticalsolution-orientedservice mindset

Certifications

degree in Computer Sciencedegree in Information SystemsIT apprenticeship