Director, Head of Lending Centre of Excellence, Business Banking
Workday
full-time
Posted on:
Location Type: Office
Location: Birmingham • United Kingdom
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Job Level
About the role
- Manage operations within a business area and maintain processes and compliance
- Identify opportunities to improve processes through monitoring and analysis
- Collaborate with internal and external stakeholders to align with business objectives
- Provide guidance and management to operational professionals
- Develop KPIs to measure operational effectiveness
- Ensure compliance with regulatory requirements and internal policies
Requirements
- Extensive knowledge of banking operations and risk management
- Proven ability to lead large teams and complex projects
- Strong analytical and interpretative skills
- Excellent stakeholder management abilities
- Significant experience in compliance and regulatory environments
- Must have a strong understanding of customer service excellence and NPS measurement
- Experience in change leadership and transformation initiatives
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking operationsrisk managementcomplianceregulatory requirementsKPI developmentprocess improvementdata analysiscustomer service excellenceNPS measurementchange leadership
Soft Skills
leadershipstakeholder managementanalytical skillsinterpretative skillscollaborationguidancemanagementorganizational skillscommunicationteam management