Workday

Senior Consumer Duty Oversight Manager

Workday

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Provide data-led expert oversight and check and challenge on business and compliance matters.
  • Identify and assess compliance risks through thorough reviews of business activities, changes, processes, testing, and systems.
  • Conduct investigations of compliance risk events or breaches.
  • Implement compliance policies and procedures in line with regulatory requirements.
  • Collaborate with relevant teams to facilitate a comprehensive approach to compliance and risk management.
  • Identify, investigate and oversee potential money laundering, terrorist financing or other financial crime.
  • Advise key stakeholders on functional and cross-functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.

Requirements

  • Extensive regulatory knowledge and the ability to interpret FCA requirements—especially Consumer Duty and retail customer regulations—across a complex PBWM environment.
  • Excellent stakeholder management, with the ability to influence, challenge constructively, and provide clear guidance to senior leaders and product teams.
  • Technical excellence, including the ability to deliver precise analysis and translate regulatory expectations into practical, actionable oversight.
  • Experience in a similar role delivering business oversight and regulatory change in financial services.
  • Background in compliance or regulatory work, gained within a regulator, consultancy, or major financial institution.
  • Proven oversight capability, with the ability to guide the business while maintaining independence and challenge.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regulatory knowledgecompliance risk assessmentinvestigations of compliance breachesimplementation of compliance policiesdata analysisoversight capabilityrisk managementfinancial crime investigationregulatory change deliverybusiness oversight
Soft Skills
stakeholder managementinfluencingconstructive challengeguidance provisioncollaborationcommunicationindependenceproblem-solvingcritical thinkinganalytical thinking