Senior Customer Support Agent – Portuguese/Russian
Workanova
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Expertly interact with a range of online systems
- Provide accurate, valid, and complete information using appropriate methods and tools
- Respond effectively to customer inquiries via phone, chat, and email
- Resolve customer complaints efficiently
- Assist the project manager with tasks
- Attend meetings with superiors and prepare detailed reports
- Adhere to operational procedures in all customer interactions
Requirements
- Fluent in Portuguese
- Minimum one year of proven customer support experience
- Familiarity with CRM systems and best practices
- Ability to multitask, prioritize, and manage time effectively
- Excellent proficiency in English and Russian
- Strong communication skills
- Strong customer service orientation
Benefits
- A challenging and rewarding work environment
- Competitive starting salary with potential growth after three months
- Opportunities for personal and career development within the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportCRM systems
Soft skills
communication skillscustomer service orientationmultitaskingprioritizationtime management