Workanova

Customer Support

• Expertly interact with a range of online systems
• Provide accurate, valid, and complete information using appropriate methods and tools
• Respond effectively to customer inquiries via phone, chat, and email
• Resolve customer complaints efficiently
• Assist the project manager with tasks
• Attend meetings with superiors and prepare detailed reports
• Adhere to operational procedures in all customer interactions

Senior Customer Support Agent – Portuguese/Russian

Growth Marketing

• Own and run a demand generation engine that consistently drives qualified meetings with iGaming decision-makers (Head of CX / Player Support, COO, Head of Ops)
• Drive delivery through a small execution team (freelancers/agency)
• Launch and optimize Google Search campaigns (high-intent keywords)
• Set weekly targets and run weekly optimization cycles
• Participate in HR interviews to help select and onboard the right people/contractors for execution

Senior Customer Support Agent – Portuguese/Russian

Head of Growth – B2B Demand Lead