Workana

Forward Deployment Engineer

Workana

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

Distributed Systems

About the role

  • Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
  • Lead technical implementation for priority accounts from integration to optimization
  • Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints
  • Build reusable solutions, templates, and deployment playbooks based on recurring customer needs
  • Translate customer feedback into actionable insights for product and engineering teams
  • Collaborate closely with core engineers to improve reliability, performance, and usability
  • Define and document best practices for implementing Firecrawl at scale
  • Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies

Requirements

  • 3+ years of experience building and shipping production systems (or equivalent hands-on experience)
  • Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
  • Experience troubleshooting real-world integration issues in production environments
  • Ability to clearly explain technical concepts to non-technical stakeholders
  • Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
  • Comfort working in high-urgency, fast-paced startup environments
  • Strong ownership mindset with the ability to operate independently
  • Experience building pragmatic solutions under time constraints
Benefits
  • Competitive compensation in USD.
  • Fully remote work.
  • Flexible schedule and collaborative work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdistributed systemsdebugginginfrastructureproduction systemsdata pipelinesdeployment playbookscustomizationtroubleshootingtechnical implementation
Soft Skills
communicationownership mindsetindependencecustomer-facingcollaborationproblem-solvingactionable insightstechnical explanationadaptabilityurgency