Account Manager
woom
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Tech Stack
About the role
- The Account Manager plays a key role in supporting our rapidly growing retail partner network.
- This position collaborates closely with Sales, Logistics & Operations, and Finance to ensure seamless account setup, order execution, and dealer satisfaction.
- Partner side-by-side with the Sales team to support and grow retail accounts
- Collaborate cross-functionally with Logistics & Operations and Finance to ensure smooth order processing and account execution
- Own backend account setup and system execution for new and existing dealers
- Manage order entry with accuracy and efficiency
- Provide best-in-class dealer customer service and ongoing account support
- Lead the rollout and execution of our merchandising program across retail partners
- Support dealers with product information, program details, and operational guidance
- Identify opportunities to improve internal processes and dealer experience
Requirements
- 2–4 years of sales or account management experience (bike or outdoor industry preferred)
- Strong relationship-building, communication, and negotiation skills
- Proficiency in Microsoft Office (Excel required) and willingness to learn new systems
- Experience with order entry, ERP/CRM systems a plus
- Passion for cycling and/or working in the outdoor industry preferred
Benefits
- Competitive salary and benefits
- Generous healthcare options
- Paid time off that encourages balance and adventure
- Discounts on woom bikes and gear (for you and your family!)
- Learning and Development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entryaccount managementsales experiencenegotiation skillscustomer service
Soft Skills
relationship-buildingcommunicationcollaborationproblem-solving