Wonderschool

AI Engineer

• Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities
• Develop deep understanding of provider pain points, business models, and decision-making frameworks
• Serve as the primary voice of the customer in product and business strategy discussions
• Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite
• Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue
• Build measurement systems to track revenue impact of initiatives
• Set ambitious revenue targets and execute toward them with discipline
• Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell
• Lead and manage provider success team executing customer success calls, account management, and quarterly business reviews
• Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite
• Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies
• Build systems to identify at-risk providers and execute proactive retention strategies
• Establish clear accountability and performance metrics tied to revenue and customer outcomes
• Create a provider community and usage model around Wonderschool tools
• Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale
• Define agent personas, messaging frameworks, and success metrics
• Review, iterate on, and approve all agent communications
• Manage agent performance, measure impact on revenue and cross-sell conversion, and optimize continuously
• Collaborate closely with Product to inform roadmap based on provider feedback and revenue impact data
• Champion provider voice internally; translate feedback into action
• Work in-person with cross-functional teams to enable real-time collaboration and decision-making

Provider Growth – AI Agent Operations Lead

Growth Marketing

• Recruit new child care providers — go find the people who should be doing this and bring them in.
• Motivate and coach them through licensing, from first conversation to open doors, for both centers and family child care homes.
• Teach providers how to actually run a business: enrollment, operations, compliance, and the numbers that keep the lights on.
• Translate North Carolina’s licensing rules (DCDEE) into plain steps people can act on, and keep providers compliant once they’re open.
• Build the playbooks, training, and materials that let us help the next hundred providers faster than the last.
• Partner with state agencies and community organizations to expand child care supply where it’s needed most.

Provider Growth – AI Agent Operations Lead

Child Care Licensing, Provider Growth Specialist