Provider Growth – AI Agent Operations Lead

Wonderschool

Lead provider growth and AI Agent Operations for Wonderschool, enhancing revenue through customer success strategies. Collaborate cross-functionally to leverage AI tools for engagement and expansion.

Posted 7/2/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities
Develop deep understanding of provider pain points, business models, and decision-making frameworks
Serve as the primary voice of the customer in product and business strategy discussions
Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite
Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue
Build measurement systems to track revenue impact of initiatives
Set ambitious revenue targets and execute toward them with discipline
Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell
Lead and manage provider success team executing customer success calls, account management, and quarterly business reviews
Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite
Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies
Build systems to identify at-risk providers and execute proactive retention strategies
Establish clear accountability and performance metrics tied to revenue and customer outcomes
Create a provider community and usage model around Wonderschool tools
Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale
Define agent personas, messaging frameworks, and success metrics
Review, iterate on, and approve all agent communications
Manage agent performance, measure impact on revenue and cross-sell conversion, and optimize continuously
Collaborate closely with Product to inform roadmap based on provider feedback and revenue impact data
Champion provider voice internally; translate feedback into action
Work in-person with cross-functional teams to enable real-time collaboration and decision-making

Requirements

What you’ll need

6+ years in customer success, account management, sales operations, or business development roles
Proven ability to build and lead high-performing teams
Demonstrated track record of driving revenue growth and new customer conversion in B2B environments
Direct experience with enterprise or marketplace customer engagement
Strong communication and influence skills, equally effective with customers and internal stakeholders
Comfort with data and analytics; ability to extract insights and measure impact
Experience operating in ambiguous, fast-paced startup environments
5 days/week in-office presence required to enable collaboration with cross-functional teams

Benefits

Comp & perks

Health benefits: 100% coverage for employee premiums, 80% for dependents
Dental and vision coverage
401(k) match
Flexible PTO and paid holidays
Mental wellness days
Competitive parental leave (eligible after 6 months)
WiFi, wellness stipends, and co-working space reimbursement
Collaborative, mission-driven workplace environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Lifecycle ManagementOnboarding Experience DesignPricing Strategy DevelopmentPerformance Metrics EstablishmentCross-Sell Optimization

Soft Skills

Strong Communication SkillsInfluence SkillsCollaboration