Women Against Abuse, Inc

Counselor

• Intake & Hotline Counselors act as a liaison conducting intake to our Safe Havens, providing callers, potential clients and clients direct service links to external resources through the DV Hotline necessary in establishing safety when leaving a domestic violence situation.
• Responsibilities include but are not limited to: Answering the Hotline - Conducting crisis intervention and safety planning with callers.
• Ensure a Trauma-Informed client intake and orientation with DV counseling and support.
• Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option.
• Providing information related to maintaining safety, discussing available options, counseling services or referrals and connecting clients to said services (in the event space is not available).
• Collect and report data.
• Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records.