Intake & Services Supervisor

Women Against Abuse, Inc

Intake & Services Supervisor overseeing and providing resources for clients in domestic violence situations. Recruiting, mentoring staff, and ensuring safety for clients seeking legal help through WAA.

Posted 7/24/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $47,769 - $59,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing direct service links for clients in domestic violence situations, along with strong supervisory skills in mentoring staff and volunteers. Proficient in communication and organization, with a focus on maintaining accurate records and working effectively with diverse populations.

Highest-signal resume keywords

Master's Of Social WorkThree Years Experience In Direct ServiceSupervisory ExperienceKnowledge Of Community ResourcesBilingual (Spanish/English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Direct Service Link ProvisionClient IntakeRecord KeepingAdvocacyData Reporting

Soft Skills

Good ListeningProficiency In CommunicationOrganizational SkillsAbility To Work With Diverse Populations

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

Master's Of Social Work

Industry Keywords

Domestic ViolenceHuman ServicesTrauma Informed CareUrban Setting

About the role

Key responsibilities & impact

Oversee and provide direct service links for legal center clients to internal and external resources necessary to establish safety in leaving a domestic violence situation.
Recruit, mentor and supervise staff, pro bono legal professionals, assistants, and volunteers to provide support in representing our clients.
Provide direct service link for legal center clients to external resources necessary to establish safety in leaving a domestic violence situation.
Provide liaison to clients or potential clients by providing intake, information, legal options, referral and follow-up service.
Develop, update and maintain files, demographic information and other documents according to established guidelines.
Assist attorneys with the intake of clients and potential clients as assigned.
Serve as a liaison with WAA residential programs.
Act as WAA Legal Center representative as assigned.
Complete and submit required data, reports and other written documents as assigned. All responsibilities are to be implemented according to our mission and vision and according to Trauma informed and Agency standards.

Requirements

What you’ll need

Master's of Social Work, required.
Three (3) years experience in direct service and/or advocacy, required.
Prior supervisory experience.
Some experience in working on domestic violence issues, strongly preferred.
Knowledge of community resources.
Present good-listening and proficiency in communication skills, both verbal and written.
Experience working in human services or related organization, preferred.
Demonstrated ability to organize time and detail, including keeping of records, preferred.
Demonstrated ability to work effectively with a diverse population, required.
Working in an urban setting, preferred.
Demonstrated proficient computer skills - use of Microsoft Office suite software (Outlook, Excel, Word, PowerPoint, etc.)
Bilingual (Spanish/English), preferred.

Benefits

Comp & perks

Annual Increases
Years of Service Recognition
EAP
Pay differential for agency observed holidays and declared inclement weather
Medical, Vision, Dental
PTO for Vacation, Personal, Holidays
accrual of Sick Days
more