
Lead Support Engineer – Data Center
Wolters Kluwer
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Maryland • United States
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Salary
💰 $89,600 - $157,000 per year
Job Level
About the role
- Support Sterling, VA Data Center Installation, configuration, maintenance and support of secure high-availability Windows & Linux based server & network infrastructure
- Perform Windows and Linux based system builds
- Perform network switch installations and configurations in complex data center environment
- Maintain & support Internet host servers in 24 x 7 processing environments
- Setup, maintain, and support Active Directory domains (sites, DNS & DHCP)
- Create group policies in Active Directory and manage users/groups
- Configure and support terminal services on Windows servers
- Execute firmware upgrades, OS upgrades, and hardware upgrades
- Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure
- Share on-call rotation with other team members
Requirements
- BS Computer Science, Computer Information Systems, or equivalent
- 4-5 years of relevant experience in Windows and Linux server and network administration
- Knowledge of TCP/IP network protocols, including DHCP, DNS, SMTP, and VPN
- Expertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environments
- Knowledge of Datacenter storage technologies (NAS, SAN, DAS)
- Experience with Linux KVM virtualization
- Experience with server and storage hardware components troubleshooting, upgrades, and testing
- Experience with data center networking, cabling, and best practices standards
- Experience administering, maintaining and supporting Active Directory, AD domains and terminal services
- Proficiency in PowerShell and BASH scripting
- Experience with ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancer
- Must be able to communicate effectively and work well in a team; able to handle independent responsibilities with minimal direction
- Ability to clearly communicate technical concepts with peers
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows server administrationLinux server administrationNetwork administrationActive Directory managementTCP/IP protocolsPowerShell scriptingBASH scriptingKVM virtualizationFirmware upgradesTroubleshooting
Soft Skills
Effective communicationTeam collaborationIndependent responsibilityProblem-solvingQuality assurance
Certifications
BS Computer ScienceComputer Information Systems