Wolters Kluwer

Lead Support Engineer – Data Center

Wolters Kluwer

full-time

Posted on:

Location Type: Remote

Location: District of ColumbiaMarylandUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $89,600 - $157,000 per year

Job Level

About the role

  • Support Sterling, VA Data Center Installation, configuration, maintenance and support of secure high-availability Windows & Linux based server & network infrastructure
  • Perform Windows and Linux based system builds
  • Perform network switch installations and configurations in complex data center environment
  • Maintain & support Internet host servers in 24 x 7 processing environments
  • Setup, maintain, and support Active Directory domains (sites, DNS & DHCP)
  • Create group policies in Active Directory and manage users/groups
  • Configure and support terminal services on Windows servers
  • Execute firmware upgrades, OS upgrades, and hardware upgrades
  • Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure
  • Share on-call rotation with other team members

Requirements

  • BS Computer Science, Computer Information Systems, or equivalent
  • 4-5 years of relevant experience in Windows and Linux server and network administration
  • Knowledge of TCP/IP network protocols, including DHCP, DNS, SMTP, and VPN
  • Expertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environments
  • Knowledge of Datacenter storage technologies (NAS, SAN, DAS)
  • Experience with Linux KVM virtualization
  • Experience with server and storage hardware components troubleshooting, upgrades, and testing
  • Experience with data center networking, cabling, and best practices standards
  • Experience administering, maintaining and supporting Active Directory, AD domains and terminal services
  • Proficiency in PowerShell and BASH scripting
  • Experience with ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancer
  • Must be able to communicate effectively and work well in a team; able to handle independent responsibilities with minimal direction
  • Ability to clearly communicate technical concepts with peers
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows server administrationLinux server administrationNetwork administrationActive Directory managementTCP/IP protocolsPowerShell scriptingBASH scriptingKVM virtualizationFirmware upgradesTroubleshooting
Soft Skills
Effective communicationTeam collaborationIndependent responsibilityProblem-solvingQuality assurance
Certifications
BS Computer ScienceComputer Information Systems