Wolters Kluwer

IT Support – Systems

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Salzwedel • Germany

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Tech Stack

SQL

About the role

  • As a Software Support team member (m/f/d), you are the point of contact for technical application questions and handle telephone and written customer support for inquiries related to our software solutions.
  • You independently develop solution proposals for using our software systems, make use of the existing knowledge base, and work closely with colleagues from Sales, Software Development and Product Management.
  • You document customer contacts and error reports.
  • You create FAQs and online tutorials as needed for recurring customer issues.

Requirements

  • You have a successfully completed IT qualification or equivalent practical experience.
  • You demonstrate confident use of Microsoft products (Microsoft Windows 10, 11 / Server 2016 / 2019 / 2022, Office 2016–2021, and Office 365).
  • Experience configuring Microsoft SQL Server is desirable.
  • Experience configuring DocuWare is desirable.
  • You are characterized by a service-oriented mindset and enjoy direct contact with our customers.
  • You are comfortable with telephone-based customer contact and ideally have practical experience in software support.
  • You are willing to attend training and seminars at our other locations in Germany.
  • You are committed to continuous professional development.
  • German – language level at least B2.
Benefits
  • Job security: Permanent contract with an international company and a company pension scheme including personal consultation.
  • Work-life balance: 30 days of vacation, flexible working hours and the option to work remotely on designated days—so the job fits your life.
  • Work abroad: You can work abroad flexibly for up to 20 days within a 12-month period.
  • Career development: We support you with structured onboarding, learning on the job, international career opportunities, and internal and external training.
  • Health & social engagement: Our corporate benefits program offers everything from a company bike (JobRad) to life and retirement advice. In addition, you receive an extra day off—the Volunteer Day—to support social projects.
  • Modern work environment: You work with powerful IT equipment at modern workstations using a shared-desk system, with free beverages and offices with good transport links.
  • Team spirit: Experience real camaraderie at our employee events and through our employee referral program. Short decision-making paths, flat hierarchies and room for your ideas are a matter of course with us.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT qualificationMicrosoft SQL ServerDocuWaresoftware support
Soft Skills
service-oriented mindsetcustomer contactcommunicationcontinuous professional development