Wolters Kluwer

Senior CX/UX Researcher – Health Research

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Massachusetts • New York • United States

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Salary

💰 $94,200 - $164,450 per year

Job Level

Senior

About the role

  • Support Health Research product portfolio by understanding customer jobs to be done
  • Collaborate with multidisciplinary teams to improve end-to-end experience
  • Advocate research findings through engaging reports and presentations
  • Guide strategic decision making and usability testing
  • Explore user behaviors through methods like contextual inquiry

Requirements

  • 8 or more years of experience working in the field of user research
  • A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus
  • Solid grasp of generative research methods for collecting data and insights
  • Solid grasp of evaluative research methods
  • Knowledge of tools for moderated and unmoderated testing
  • Ability to incorporate complex technical and business requirements in the research process
  • Excellent English verbal and written communication skills are essential
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchgenerative research methodsevaluative research methodsusability testingdata collectioninsight generation
Soft Skills
collaborationcommunicationstrategic decision makingadvocacypresentation skills