Account Relationship Manager
Wolters Kluwer
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $69,600 - $121,600 per year
About the role
- Manage a portfolio of accounts
- Set and negotiate product/service terms
- Drive revenue and ensure high customer satisfaction
- Conduct thorough needs analysis
- Develop and implement targeted sales strategies
- Track and analyze sales performance metrics
- Conduct regular status meetings with clients
- Provide detailed and accurate sales forecasts
- Support clients during the implementation of products/services
- Resolve complex customer issues promptly and effectively
- Identify opportunities for upselling and cross-selling within the account portfolio
Requirements
- Bachelor’s Degree or equivalent relevant experience
- 2+ years’ experience in Field Sales or Account Management or other equivalent experience
- Excellent verbal and written communication skills
- Strong negotiation skills for setting terms and closing deals
- Solid understanding of the organization's products or services
- Ability to design and implement targeted sales strategies
- Advanced use of CRM software for account management
- High proficiency in resolving complex customer issues
- Strong analytical skills for tracking and adapting sales performance
- Exceptional ability to build and maintain long-term client relationships.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategiessales performance metricsneeds analysisupsellingcross-sellingaccount managementnegotiationCRM softwaresales forecastingcustomer issue resolution
Soft skills
communication skillsnegotiation skillsanalytical skillsclient relationship managementproblem-solvingcustomer satisfactionteam collaborationadaptabilitystrategic thinkingtime management
Certifications
Bachelor’s Degree