Wolters Kluwer

Advanced Inside Sales Representative – Core Account Manager, Academic & Medical Sales

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Madison • Florida • Minnesota • United States

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Salary

💰 $46,500 - $79,350 per year

About the role

  • Manage a book of existing business comprised of accounts $50k and smaller
  • Uncover upsell opportunities, through qualifying customer needs and intent
  • Serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes
  • Sell evidence based practiced resources including journals, books, and research workflow tools to academic and medical institutions
  • Identify and develop new business opportunities for core offerings
  • Handle complex outbound sales
  • Process and manage high-impact customer orders
  • Maintain and update detailed and accurate customer records including meeting and e-mail activity
  • Follow up on leads and convert them into sales
  • Record, analyze, and report on detailed sales activities and trends
  • Develop and present comprehensive sales quotes and proposals
  • Manage customer accounts and ensure their satisfaction
  • Collaborate with multiple departments to close deals
  • Implement strategic sales initiatives

Requirements

  • bachelor’s degree or equivalent experience
  • 2+ years experience customer engagement experience
  • Ability to drive growth in assigned accounts
  • Strong value-based, consultative selling strategy
  • Strong prospecting and closing skills
  • Strong verbal and written communication skills
  • Understanding of principles and practices for effective customer service and large account management
  • Proficient use of Customer Relationship Management tools
  • Capability to understand and resolve complex customer issues
  • Strong organizational and time-management skills
  • Basic analytics for tracking performance and metrics
  • Tenacious self-starter who can prospect and close sales
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
consultative sellingprospectingclosing salescustomer engagementsales analyticsaccount managementsales quotingsales proposalsupsellingcustomer order processing
Soft skills
problem-solvingcommunicationorganizational skillstime-managementself-startercollaborationcustomer satisfaction focusgrowth drivingdetail-orientedtenacity
Certifications
bachelor’s degree