Principal Clinical Content Editor – Adult Endocrinology
Wolters Kluwer
Senior Content Management Associate
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: White Plains • Illinois, Massachusetts, Minnesota, New York, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $44,900 - $61,700 per year
Job Level
Senior
About the role
- Solve internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries
- Provide rapid and accurate answers
- Identify areas of need in the BL Knowledgebase and proactively plan necessary actions in conjunction with the Manager
- Assist in drafting regular client reports and publish auxiliary reports
- Communicate frequently with other departments and provide training when necessary
- Maintain task status updates so team members are abreast of status of inquiries
- Communicate directly with external government agencies to assist with business license research inquiries
- Convey findings to team members via verbal and written correspondence
- Add new and updated license information to the BL Brain Knowledgebase following internal task completion
- Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
- Collaborate with Marketing on public facing web material
- Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase
Requirements
- Bachelor’s degree or equivalent
- 3 years of experience, preferably in research, legal, or knowledgebase management
- Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
- Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
- Ability to adapt to changing regulatory environment
- Ability to work independently, handle pressure, multi-task and prioritize work at all times
- Excellent organizational and communication (both verbal and written) skills
- Ability to work in a fast-paced environment and meet or exceed deadlines
- Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
- Excellent attention to detail and high degree of accuracy and consistency
- Located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
knowledgebase managementdata migrationtroubleshootingreport draftingbusiness license research
Soft skills
interpersonal skillscommunication skillsorganizational skillsability to adaptability to work independentlymulti-taskingprioritizationattention to detail
Certifications
Bachelor’s degree
