Wolfe, LLC

Operations

• Support daily operational activities and internal coordination
• Assist with scheduling, task tracking, and follow-ups
• Prepare reports, documentation, and presentations for management
• Maintain accurate records in internal systems and spreadsheets
• Communicate with internal teams, partners, and service providers
• Support process improvements and operational initiatives
• Provide general administrative and operational support

Operations Assistant

Customer Success Manager

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed
• Maintain accurate customer information and interactions in CRM systems
• Monitor customer satisfaction, engagement, and retention indicators
• Collaborate with internal teams to improve customer experience
• Contribute to customer documentation, FAQs, and support resources

Operations Assistant

Customer Success Representative