Wolfe, LLC

Customer Support

• Respond to customer inquiries via phone, email, and internal systems
• Provide accurate information regarding products, services, and processes
• Resolve customer issues in a professional and timely manner
• Escalate complex cases to senior team members when required
• Maintain accurate customer records and documentation
• Follow service procedures and quality standards
• Support daily operational tasks related to customer service
• Assist in identifying areas for process improvement
• Work closely with team members and supervisors to meet service targets
• Participate in training and onboarding sessions
• Support a positive and professional team environment

Customer Service Associate

Operations

• Support daily operational activities and internal coordination
• Assist with scheduling, task tracking, and follow-ups
• Prepare reports, documentation, and presentations for management
• Maintain accurate records in internal systems and spreadsheets
• Communicate with internal teams, partners, and service providers
• Support process improvements and operational initiatives
• Provide general administrative and operational support

Operations Assistant

Customer Success Manager

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed
• Maintain accurate customer information and interactions in CRM systems
• Monitor customer satisfaction, engagement, and retention indicators
• Collaborate with internal teams to improve customer experience
• Contribute to customer documentation, FAQs, and support resources

Customer Service Associate

Operations Assistant

Customer Success Representative