Take on customer service tasks for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
Receive and process all types of customer orders, including complex and/or export orders
Responsible for handling inquiries and orders from start to finish
Proactively communicate with customers to inform them about delayed orders
Responsible for managing the consignment stock: replenishing consignment goods, inventory management, invoicing, counting, reconciliation
Handle customer complaints and returns in accordance with the complaint management process
Perform quality checks and manage corrective actions
Monitor open orders to ensure on-time delivery to the customer

Requirements

Successfully completed commercial apprenticeship or equivalent qualification
Ideally some initial professional experience in customer service/inside sales, alternatively in logistics, supply chain, or field sales
Excellent spoken and written Italian, English and German are required
Experience with SAP is an advantage
Experience with Salesforce.com is desirable but not mandatory
Good to very good Excel skills
Self-organization, ability to work independently and set priorities; willingness and ability to quickly familiarize yourself with new areas of work and a positive basic attitude

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processinginventory managementinvoicingquality checkscomplaint managementExcel

Soft Skills

self-organizationindependenceprioritizationcommunicationpositive attitude

Certifications

commercial apprenticeship