IT Support Engineer – Tier 3
Wolf Consulting LLC
full-time
Posted on:
Location Type: Hybrid
Location: Monroeville • Pennsylvania • United States
Visit company websiteExplore more
Tech Stack
About the role
- Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:
- Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
- Working closely with clients, Wolf staff members, hardware and software vendors, and service providers.
- Responding to monitoring alerts.
- Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
- Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc.
- Providing technical support to end-users for computer and network related issues.
- Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios.
- Performing proactive work.
- Serving as an escalation point for complex support issues.
- Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects.
- Providing in-person support to clients visiting our office or onsite at the client's offices.
Requirements
- 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
- Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
- Prior MSP experience is preferred.
- Relative industry certifications including Microsoft, CompTIA, etc.
- Familiarity with ConnectWise or similar ticketing system for time and record keeping.
- Excellent customer service skills and initiative to go the extra mile for our clients and team members.
Benefits
- Being a team member of the strongest and fastest-growing IT networking company in the region.
- Working in a fun, energetic, and team-oriented hybrid work environment.
- Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
- Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, monthly cell phone stipend, and opportunity to receive a year end performance bonus.
- Limited on-call hours for technical employees.
- Social events and volunteering opportunities inside and outside the office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingnetwork supportuser account maintenancecomputer account maintenancebackup managementvirtual server managementMicrosoft networksremote control
Soft Skills
customer serviceinitiativecommunicationcollaborationproblem-solvingescalation managementproactive supportattention to detailadaptabilityteamwork
Certifications
Microsoft certificationCompTIA certificationIT support certificationAssociates degree in Information TechnologyBachelor’s degree in Information Technology