Wolf & Badger

Customer Support

• Serve as first point of contact for brands and customers across calls, live chats, emails and social media.
• Deliver exceptional customer service through the help desk platform (Dixa).
• Accurately manage order updates, returns, and refunds using multiple systems, ensuring timely resolution and clear communication with customers.
• Provide thoughtful, personalised product and styling guidance to customers.
• Respond to customer feedback across platforms like Trustpilot and social media to engage and resolve issues.
• Liaise with partner brands to quickly and effectively resolve customer queries.
• Use live chat to assist website visitors in real time, offering guidance, product information, and friendly support.
• Keep customers informed about the progress of their orders with proactive, timely updates.
• Support the wider e-commerce team with operational tasks and day-to-day activities.
• Work collaboratively with teammates, offering support, sharing knowledge, and contributing to a positive and inclusive team environment.
• Work 5 days per week on 8hr shifts between 9am-7pm with a 30-minute unpaid break.

Customer Care Representative