Woda Cooper Companies, Inc.

Manager

• This position does require travel to assigned properties is required as needed.
• Candidates must be willing and able to travel to properties located in Cumberland, MD; Keyser, WV; Frostburg, MD; Berkeley Springs, WV; Morgantown, WV; Ridgeley, WV; La Vale, MD; Romney, WV; and Moorefield, WV.
• When not working onsite at a property work from home is an option.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Effectively lead geographically dispersed teams of property management professionals to operate a portfolio of assigned properties.
• Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
• Maintain thorough knowledge of company policies at all times.
• Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
• Demonstrate the ability to resolve resident complaints timely.
• Responsible for the financial management to include income, expenses, NOI, capital improvements, budget creation, budget variance reporting, and expense monitoring and approval.
• Ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
• Regularly inspect communities to ensure curb appeal.
• Maintain a monthly, quarterly, and annual inspection schedule of sites in the region.
• Available for community emergencies.
• Successfully recruit, train, and develop high-performing associates in all site and district level roles.
• Responsible for human resource functions for employees, including timecard approval, PTO approvals, attendance monitoring, etc.
• Provide performance coaching to under-performing site associates, initiate disciplinary action when necessary.
• Review market rent surveys, develop and manage advertising and marketing plans for the communities in their portfolio.
• Continuously evaluate and communicate suggestions for improving site and/or corporate operations and participate in the discussion and decision-making process of enacting positive change.

Regional Manager