WNS

Operations Associate

WNS

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
  • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers.
  • Agents should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business.
  • Should be ok with working in 24* 7 environment, split offs and rotational shifts.
  • Should be willing to work from office.

Requirements

  • Experience of minimum 1 year of contact center experience is required.
  • English B2+ (SVAR score of 55 - 58).
Benefits
  • Professional development
  • Structured career path
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvinginterpersonal skills