WNS

Lead Associate – Operations

WNS

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Role involves handling inbound calls from customers/agents to resolve queries on their accounts
  • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents
  • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process
  • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
  • Should be willing to work from office

Requirements

  • Solutions mind-set, helping nature, passion to drive excellent customer experience
  • Ability to adapt self with the team in-case of adversity, business challenges/requirement
  • Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
  • High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
  • Strong ability to multi-tasking.
Benefits
  • Professional development
  • Coaching and mentoring
  • Structured career path
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
solutions mindsethelping naturecustomer experienceadaptabilityteamworkpositive work environmentminimal supervisionmulti-taskingverbal communicationwritten communication