WNS

Director – Sourcing/Procurement Services, Account Management

WNS

full-time

Posted on:

Location Type: Remote

Location: Namibia

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Salary

💰 $200,000 - $210,000 per year

Job Level

Lead

About the role

  • Serve as the primary strategic contact for key client accounts.
  • Build strong, trust-based relationships and act as an advisor on procurement and delivery matters.
  • Lead business reviews, contract renewals, and long-term planning discussions.
  • Align delivery and procurement solutions to meet client objectives and expectations.
  • Own financial performance for assigned accounts, including revenue, margin, and cost controls.
  • Develop and execute account growth plans.
  • Identify upsell and cross-sell opportunities to expand services.
  • Track and forecast account-level financials, ensuring commercial viability.
  • Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.
  • Develop strategic account plans covering growth, risk, retention, and profitability.
  • Engage with senior stakeholders internally and externally, including C-level client leaders.
  • Monitor client satisfaction and proactively resolve issues.
  • Lead and mentor teams across India, Costa Rica, and the U.S.

Requirements

  • Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required
  • 8+ years’ experience in procurement process
  • Extensive experience in procurement, sourcing, supply chain, or category management
  • Strong account management capability with P&L ownership experience.
  • Proven record in account growth, retention, and commercial optimization.
  • Excellent analytical, problem-solving, and strategic planning skills.
  • Ability to manage global cross-functional teams and senior stakeholders.
  • Skilled in both delivery operations and business development.
  • Flexible, adaptable, and committed to a strong client-first mindset.
Benefits
  • Medical, dental, and vision insurance
  • Paid time off (PTO), holidays, and sick leave
  • 401(k) with company match or other retirement plan
  • Life and AD&D Insurance
  • Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
procurementsourcingsupply chaincategory managementaccount managementP&L ownershipfinancial forecastingstrategic planningbusiness developmentcontract management
Soft skills
relationship buildingadvisory skillsleadershipmentoringanalytical skillsproblem-solvingstrategic thinkingflexibilityadaptabilityclient-first mindset
Certifications
Bachelor's DegreeMaster's Degree