WMT Digital

Content Marketing Manager

• Own the day-to-day delivery of Content Services work across assigned partners
• Manage active requests, coordinate execution, support partner communication, maintain delivery workflows, coordinate part-time execution support
• Ensure work is completed accurately, on time, and within approved scope
• Coordinate and complete content publishing tasks, page updates, content blocks, push notification setup, asset updates, and related platform work
• Support scheduled and live-event content needs, including gameday support, live stats/audio setup, postgame updates, and QA checks
• Serve as the day-to-day point of contact for partner requests tied to approved Content Services scope
• Support onboarding for new Content Services partners by helping translate approved scope into day-to-day operating plans
• Partner with internal teams across CX, Support, Product, Engineering, and Platform when content delivery depends on broader platform or technical coordination
• Adjust delivery plans based on partner sports schedules, live events, peak content windows, and time-sensitive moments
• Develop and execute digital content strategies, campaigns, and platform plans that support partner goals across web and mobile
• Connect Content Services execution to measurable outcomes such as engagement, platform usage, sponsor visibility, fan experience, and partner satisfaction

Content Services Manager

Customer Support

• Assist with defined Content Services execution across partner websites, mobile apps, and related WMT platforms.
• Support content publishing, page updates, content blocks, push notification setup, asset updates, and basic platform maintenance.
• Provide gameday and live-event support, including platform checks, live stats/audio setup, postgame updates, and QA tasks.
• Help ensure partner platforms are accurate, up-to-date, and aligned with assigned workflows.
• Monitor assigned partner websites and apps for content accuracy, broken links, missing assets, outdated information, and other issues.
• Follow partner-specific checklists, SOPs, and recurring workflows to complete assigned tasks accurately and on time.
• Support digital content setup and execution tied to campaigns, sponsorship activations, events, and key sports moments.
• Coordinate with the Manager, Content Services on assigned priorities, timelines, and delivery expectations.
• Assist with front-line partner support and L1 support needs when assigned through the Partner Support team.
• Communicate clearly in Slack, Jira, Confluence, and other internal tools to provide updates, ask questions, and flag issues.
• Escalate unresolved issues, platform concerns, scope questions, or blockers to the appropriate manager, account lead, support lead, or engineering channel.
• Help document recurring processes, support notes, tutorials, and partner-specific workflows for internal use.
• Provide input on ways to improve workflows, reduce repeat issues, and create more consistent Content Services delivery.

Partner Support Specialist

• Lead, mentor, and grow a team of support specialists
• Serve as a hands-on individual contributor, handling escalations, technical issues, and high-priority client requests directly
• Own the end-to-end support experience across WMT’s customer base and product offerings
• Implement and improve upon support platforms
• Drive support automation through AI-powered tools
• Build, maintain, and improve a comprehensive knowledge base
• Define and iterate on support workflows, playbooks, and escalation paths
• Act as the primary point of contact for key client escalations
• Surface product feedback and recurring issue patterns to internal stakeholders
• Track and report on key support metrics and use data to drive continuous improvement
• Contribute to onboarding and training programs for new support hires

Manager / Senior Manager, Customer Support

Data Scientist

• Develop and improve pipelines for collecting, cleaning, processing, and analyzing client ticketing data for analysis and model building.
• Build and improve scalable machine learning pipelines, feature engineering, etc.
• Create innovative and clear data visualizations.
• Reports back on findings and technical decisions to subject matter experts, stakeholders and clients.
• Identify areas of improvement and new use cases of our pricing model.
• Will show drive and initiative to push the core product and technology forward.
• Collaborate with a cross-cutting team of executives, product managers, clients, software engineers, and data scientists.